Despite partial reopening in Virginia, we are still concerned about potential spread of the virus. To help minimize risk to our patients and staff, we have implemented several new policies.
We are currently seeing only well checks in the morning and early afternoon, and sick visits only after well checks are done. Our office is kept locked at all times and we are not using the waiting room. We will have you wait in your car or outside until a room is available. We are cleaning the surfaces in each room after each patient, so this may take a little longer than usual. We are not collecting co-pays at the front desk, but will bill you for them. If you'd prefer to pay at the appt, you can ask the nurse or MA to let the front desk know, and they can come back to collect it.
We are emailing out all forms needed before appointments. You can fill out online and email back, or print out and bring in. This will minimize communal use of clipboards and pens (but we do clean each after use when they are needed). Since you will not be waiting in the waiting room, you will not have time to fill these out before the appointment once you arrive. We greatly appreciate the effort everyone is making to get these done beforehand. It improves the quality and efficiency of the visit. If you are unable to do this beforehand, come to your appointment 15 min early and we can bring forms out to your car.
We are wearing masks in the office when we are within 6 feet of another person, and sick employees will not be allowed to come to work. We appreciate it if you also wear masks, but this is not required. If patients or parents have respiratory symptoms or possible exposure to COVID19, please alert us before the appointment so we can prepare accordingly. If your child is sick on their well check day, we will need to move them to a later time or reschedule.
Since kids are out of school and most are out of daycare, they are having significantly less illness, so we are often closing earlier than 5. We are doing telemedicine appointments which are covered like in person sick visits by most insurers. This will not work though for well checks or things that really require a physical exam, like checking for wheezing or ear infections. We set up video visits by appointment only, and use several platforms (trying to find the best one). You'll be notified which we are using when you schedule the appointment. Telemedicine appointments have their limitations, but they are efficient and convenient for some things. These were not usually covered by insurance before the pandemic, but we hope they will continue to be covered long term.